What to look for from a cloud IT provider

Everyone is talking about the Cloud, and well they should. Cloud Computing is an exciting development that will benefit many businesses – it will save them time and money, it will increase productivity and ensure that infrastructure costs are lessened. Those computers that you purchased 4 or 5 years ago may last that little bit longer with a cloud solution.

BUT…..

Before you jump in and sign up to the first Cloud IT Services provider you find you need to check a few things. Not all cloud providers are created equal and you need to make sure that you are protected. Here are some things to keep an eye out for:

Make sure the company has clearly defined security policies

You need to know how your chosen Cloud IT Service Provider will manage the security of your data. This should be clearly documented. If it is not clearly documented how do you know that they are actually looking after your data?

Make sure they provide accurate and timely feedback if there is a breach or issue

There are some dodgy people out their online. Hackers are always looking for their next victim and sometimes they do attack cloud computing providers. If your chosen Cloud IT Service provider has the right security protocols you should not be too concerned but you do need to ensure that, if someone does try and access your data, they provide feedback and let you know of any issues.

Offer high service level agreements and minimal downtime

If you are going to store your data offsite through a Cloud IT Service provider you want one that has high SLAs. You don’t want to find throughout the day that you are spending way too much time without access to your information. The reason you have moved to the Cloud may be because your old server is on its last legs. You don’t want to trade a slow server for something that is worse.

Allow you to easily move your data away should you choose to change providers

If you choose the right provider chances are that you won’t want to move again but sometimes circumstances change and you may need to move your data. Before committing to a Cloud IT Services provider in the first place you need to find one that will allow you to move your data easily should you choose to do so.

Have excellent customer service that are easily contactable

Customer Service is key. If you have a question you want to make sure that there is someone who can answer it and that they will get back to you in a timely manner. You don’t want a provider that you can only contact via email. Otherwise you will always be left wondering whether your email has ended up in some kind of email black hole. Most businesses benefit from Cloud IT Services but some businesses have a negative experience because they don’t fully do their due diligence at implementation. If you follow the tips that I have mentioned above you should increase your chances of a smooth transition. If you are interested in finding out more about the cloud you should get in touch today.

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